5/11 People would prefer to receive Lightest Green color.
·Easy to distinguish progression because of darkness to lightness
·Less emotionally aggressive
· Efficiently knows the situation at a glance
· It is less offensive and also the color represents that there is a room for improvement, rather than notifying the coworkers' bad performance.
In order to figure out if my hypothesis was correct, I conducted a tree test, a technique to evaluate the findability of topics in a website/web application, with 11 participants. I chose these 11 people who are used to working in a team setting and are used to giving feedback to his or her team members.
In my hypothesis, it made sense to me to put “Rubric” and “Grading Threshold” as a tertiary page of “Ticket” because it is where graders or managers would grade. It would also be convenient to edit the rubric and the threshold on the same page but my hypothesis was incorrect, based on the result.
The first task was “You would like to create the rubric ( Rubrics are grading scorecards for quality assurance. Create and update rubrics used to grade any ticket or agent on your team). Where do you think you will find it?”
Conduct usability tests with real users with a task. To make sure that updated information architecture is helping the users to create a new rubric or creating/editing thresholds. (Also to find it if “Create/Edit Threshold” is more clear than “Edit Threshold”